Department of Patient Relations serves as the hospital’s frontline service unit, handling tasks such as patient registration and hospital ID creation, verification and recording of treatment eligibility, bed reservations, and hospital admission registration. The division also manages bed allocation, provides Fax Claim registration services for private health insurance companies, develops and improves services, compiles data, and summarizes patient service statistics.

Vision

Department of Patient Relations is a department which provides outpatient services with morality, generosity and high quality by using the principle of good governance so that the King Chulalongkorn Memorial Hospital will be the role model for outpatient services provider to other institutions. 

Missions

1. Outpatient Medical Record Services with Standards and Equity
2. Patient Admission Services with a Patient-Centered Approach
3. Proactive Services with Facilitation, Accurate Information, Rapid and Smooth Problem Solving
4. Outpatient Service Development According to the Strategic Plan of King Chulalongkorn Memorial Hospital

Structure of the Patient Relations Department

Services of the Patient Relations Department are divided into 4 units as follows:

Registration and Rights Verification

1. Register new patient profiles (Identity Verification)
2. Register and record clinical referrals
3. Coordinate with nurses for screening
4. Verify and approve treatment eligibility for outpatients and emergency patients
5. Provide advice and information on health insurance benefits to clients
6. Request medical history records
7. Scan external documents into the hospital’s HIS system

Patient Admission and Rights Verification

1. Register for bed reservations and provide information on hospital admission
2. Verify the eligibility of outpatients under the Universal Health Coverage (30 baht) and Social Security schemes
3. Manage bed allocation
4. Register patients for hospital admission (Admit)
5. Verify treatment eligibility for admitted patients

Proactive Service Assistance

Provide proactive services, such as facilitating patients to ensure a smooth and rapid Patient Flow. This includes proactively assisting patients in need of special help, providing information, answering queries, and addressing service issues or complaints. Ensure safety in emergency situations.

Service Development and Clinic Management

Collect and analyze data, propose solutions, plan and improve service operations in various clinics, prepare budget reports on medical equipment, coordinate new service launches and expansions, prepare meeting reports, and manage Tele Clinic services along with other assigned duties.

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Patients’ Room Service, Bhumisirimangalanusorn Building

Room Type	Room Fees + Meal Costs	General Nursing Service Fees	Total Cost	Facilities
Standard Room (2-4 Beds)	600 THB per day	300 THB per day	900 THB per day	1. Personal Locker.       2. Shower Heater. Notes : The size of inpatient rooms varies across zones.
Double Private Room (Deluxe)	1,500 THB per day	300 THB per day	1,800 THB per day	1. Personal Locker.       2. Shower Heater. 3. Sofa. 4. Television. 5. Complimentary Toiletries. 6. Wi-Fi Notes :  – In wards where relatives are required to stay with the patient, only female guardians are permitted 24 hours. – The size of inpatient rooms varies across zones.
Single Private Room (Studio)	3,500 THB per day	300 THB per day	3,800 THB per day	1. ล็อกเกอร์ส่วนตัว 21. Personal Locker.       2. Shower Heater. 3. Sofa Bed. 4. Television. 5. Refrigerator. 6. Dining Table. 7. Complimentary Toiletries. 8. Wi-Fi Notes :  – One relative must stay with the patient 24 hours. – The size of inpatient rooms varies across zones.
Single Private Room (Superior)	5,000 THB per day	300 THB per day	5,300 THB per day	1. Personal Locker.       2. Shower Heater. 3. Sofa Bed. 4. Television. 5. Refrigerator. 6. Dining Table. 7. Complimentary Toiletries. 8. Wi-Fi Notes :  – One relative must stay with the patient 24 hours. – The size of inpatient rooms varies across zones.
Single Private Room (Executive)	8,000 THB per day	300 THB per day	8,300 THB per day	1. Personal Locker.       2. Shower Heater. 3. Sofa Bed. 4. Television. 5. Refrigerator. 6. Dining Table. 7. Complimentary Toiletries. 8. Wi-Fi Notes :  – One relative must stay with the patient 24 hours. – The size of inpatient rooms varies across zones.
Single Private Room (Junior Suite)	10,000 THB per day	300 THB per day	10,300 THB per day	1. Personal Locker.       2. Shower Heater. 3. Sofa Bed. 4. Television. 5. Refrigerator. 6. Dining Table. 7. Complimentary Toiletries. 8. Wi-Fi Notes :   – One relative must stay with the patient 24 hours. – The size of inpatient rooms varies across zones.
Bhumisiri Suite	12,000 THB per day	300 THB per day	12,300 THB per day	1. Personal Locker.       2. Shower Heater. 3. Sofa Bed. 4. Television. 5. Refrigerator. 6. Dining Table. 7. Complimentary Toiletries. 8. Wi-Fi Notes : – One relative must stay with the patient 24 hours. – The size of inpatient rooms varies across zones.
Single Private Room at Nawatboribarn Building	3,500 THB per day 4,200 THB per day 5,000 THB per day	300 THB per day 300 THB per day 300 THB per day	3,800 THB per day 4,500 THB per day 5,300 THB per day	1. Personal Locker.       2. Shower Heater. 3. Sofa Bed. 4. Television. 5. Refrigerator. 6. Dining Table. 7. Complimentary Toiletries. 8. Wi-Fi

Patients’ Room Pictures Standard (2-4 Beds)

Double Private Room (Deluxe)

Single Private Room (Studio)

Single Private Room (Superior)

Single Private Room (Executive)

Single Private Room (Junior Suite)

Bhumisiri Suite

Single Private Room at Nawatboribarn Building

Fax Claim of Life Insurance Companies which serve the King Chulalongkorn Memorial Hospital.

Request for Medical History with International Stamp

Please prepare the following documents:

For In-Person Submission:  

Thai Citizens   : Copy of ID card

Foreign Nationals  : Copy of passport / alien card

If the Beneficiary Acts on Behalf of a Deceased Patient:

1. Copy of the first page of the insurance policy (showing beneficiary)

2. Copy of the beneficiary’s ID card

3. Copy of the death certificate

4. Copy of the marriage certificate (for spouse)

5. Court order / Executor of estate

If a Representative is Acting on Behalf of the Patient:

1. Consent form from the patient authorizing the hospital to release the medical record (original)

2. Power of Attorney from the patient

3. Copies of ID cards of both parties

4. Copy of birth certificate / household registration (for minors)

5. Copy of the death certificate

6. Court order / Executor of estate

Notes:

Copies must be certified with a blue ink signature.

If submitted through a life insurance company, please bring the company’s form.

Fees: Thai document: 300 THB per copy / English document: 500 THB per copy

Processing Time: 15 working days. If processing time exceeds 15 days, please contact us.

Location: Bhor Por Ror Building, 2^nd Floor. Open Monday – Friday, 08.00 – 16.00 hrs. (business hours).

Phone Numbers: 02 256 4576, 02 256 3452, 02 256 3462