At the time of the founding of Chulalongkorn Hospital on May 30, 1914, there was no financial department as it exists today. The intention behind the establishment of Chulalongkorn Hospital, as envisioned by King Vajiravudh (King Rama VI), was to serve as a permanent charity for the benefit of alleviating the suffering of the injured and the impoverished. Over time, the hospital administration reformed and managed various departments within the hospital, such as the Secretariat and the Administrative Department, which were divided into Credit Unit, Cash Unit, Purchasing Unit, Facilities, Engineering Unit, and Security Unit. Later, the Credit Unit and Cash Unit merged to become the Finance and Accounting Department. Subsequently, it was reorganized again into the Finance and Accounting Division, consisting of five units: Cash Unit, Credit Unit, Voucher Unit, Budget Unit, and Accounting Unit, along with one data recording center.
In 2004, Chulalongkorn Hospital restructured the internal management system of the Finance and Accounting Division to align with the national health insurance policy and the increasing workload. The Treasury Division was reorganized by separating the Finance and Accounting Division into two divisions: the Finance Division and the Accounting and Budget Division. The restructuring aimed to enhance efficiency, agility, and speed in management. The heads of the Finance Division, from past to present, are as follows:
- Mrs. Nuchrat Sriworawit served as the head of the Finance Division from 2005 to 2008.
- Mrs. Praphansri Lertchatkosol served as the head of the Finance Division from November 11, 2008, to September 30, 2020.
- Miss Pantira Chuenjit has served as the head of the Finance Division from October 1, 2020, to the present.
The “Finance Division” has continuously developed by adhering to principles of corporate governance, focusing on “Excellent Service with Integrity Leading to Development,” aiming to move the organization forward steadily and sustainably alongside Chulalongkorn Hospital and the Thai Red Cross Society.
Obligation
- Prepare systematic income collection management plans in accordance with the disbursement criteria that can keep up with t e changing external factors.
- Study and develop advanced financial innovations.
- Have efficient internal control and risk management systems in place.
- Customer centric Promote and develop suitable skills, knowledge, and capability to drive their operations and to provide good customer-centric services.
Support Activities
- Develop systematic finance operations.
- To be a central unit for accurate, transparent and accountable revenue management in conjunction with service quality development.
Vision
The Department of finance plays an important role in collecting payment and income, we are ready to move forward to become a world class organization.
Mission
The commitment to developing a high-quality and efficient financial system includes both revenue collection and services. The management system is flexible and adaptable to changing factors. Additionally, there is integrated coordination internally and externally to achieve the hospital’s and the Thai Red Cross Society’s vision. The division also focuses on personnel development, driving toward shared goals, adding mutual value, and fostering continuous self-learning and development. The core values of the Finance Division personnel are: “Honesty, Transparency, Service with Heart, and Financial Discipline,” under the term “FINCHULA.”
F = Fidelity Honest: Integrity, loyalty, reliability.
I = Integrity Develop modern innovations, adhering to moral principles.
N = Need participation Collaborate with all departments.
C = Change Ready for change, developing oneself, adaptable, and eager to learn.
H = Harmony Unity, with a shared goal: “For the Organization.”
U = Unity Unity” or “Be united as one.
L = Leadership Leadership and learning.
A = Altruism Considering the benefit of others and the greater good.
Services
Here is the English translation of your provided text:
At the time of the founding of Chulalongkorn Hospital on May 30, 1914, there was no financial department as it exists today. The intention behind the establishment of Chulalongkorn Hospital, as envisioned by King Vajiravudh (King Rama VI), was to serve as a permanent charity for the benefit of alleviating the suffering of the injured and the impoverished. Over time, the hospital administration reformed and managed various departments within the hospital, such as the Secretariat and the Administrative Department, which were divided into Credit Unit, Cash Unit, Purchasing Unit, Facilities, Engineering Unit, and Security Unit. Later, the Credit Unit and Cash Unit merged to become the Finance and Accounting Department. Subsequently, it was reorganized again into the Finance and Accounting Division, consisting of five units: Cash Unit, Credit Unit, Voucher Unit, Budget Unit, and Accounting Unit, along with one data recording center.
In 2004, Chulalongkorn Hospital restructured the internal management system of the Finance and Accounting Division to align with the national health insurance policy and the increasing workload. The Treasury Division was reorganized by separating the Finance and Accounting Division into two divisions: the Finance Division and the Accounting and Budget Division. The restructuring aimed to enhance efficiency, agility, and speed in management. The heads of the Finance Division, from past to present, are as follows:
- Mrs. Nuchrat Sriworawit served as the head of the Finance Division from 2005 to 2008.
- Mrs. Praphansri Lertchatkosol served as the head of the Finance Division from November 11, 2008, to September 30, 2020.
- Miss Pantira Chuenjit has served as the head of the Finance Division from October 1, 2020, to the present.
The “Finance Division” has continuously developed by adhering to principles of corporate governance, focusing on “Excellent Service with Integrity Leading to Development,” aiming to move the organization forward steadily and sustainably alongside Chulalongkorn Hospital and the Thai Red Cross Society.
The commitment to developing a high-quality and efficient financial system includes both revenue collection and services. The management system is flexible and adaptable to changing factors. Additionally, there is integrated coordination internally and externally to achieve the hospital’s and the Thai Red Cross Society’s vision. The division also focuses on personnel development, driving toward shared goals, adding mutual value, and fostering continuous self-learning and development. The core values of the Finance Division personnel are: “Honesty, Transparency, Service with Heart, and Financial Discipline,” under the term “FINCHULA.”
- Honest: Integrity, loyalty, reliability.
- Develop modern innovations, adhering to moral principles.
- Collaborate with all departments.
- Ready for change, developing oneself, adaptable, and eager to learn.
- Unity, with a shared goal: “For the Organization.”
- Leadership and learning.
- Considering the benefit of others and the greater good.
The Finance Division emphasizes developing service behavior for its personnel, instilling moral awareness alongside organizational and social development. It focuses on customer-centric services to ensure excellent service and maximum customer satisfaction while ensuring accurate and complete revenue collection, which can be audited. The Finance Division places quality and morality at the heart of its services and was awarded the Outstanding Lean Service Concept Award at the 3rd Quality Market in 2010. Each unit’s responsibilities within the Finance Division are as follows:
- Outpatient Revenue Unit:
- Manages revenue collection for outpatient services in Bhumisirimangalanusorn Building, Chakkri Tenth Monarchy Building, and Chongkolnee Building.
- Records medical fee data for credit debtors based on their medical coverage rights.
- Collects miscellaneous revenues.
- Inpatient and Donation Revenue Unit:
- Manages revenue collection for inpatient services in Bhumisirimangalanusorn Building, Sorawong Building, and Wongsawanich Building.
- Collects outpatient revenue in various buildings, including Bhumisirimangalanusorn Building (ER), Excellence Center, and others.
- Records medical fee data for credit debtors and handles donations for medical equipment loans.
- Credit Unit:
- Verifies outpatient and inpatient medical coverage.
- Closes accounts and issues invoices for medical service credit debtors.
- Handles medical claims both electronically and manually.
- Appeals claim rejections and prepares medical fee codes for Chulalongkorn Hospital.
- Central Cash Unit:
- Manages receiving payments for medical services and other revenues, including utility fees and parking fees for hospital staff.
- Handles donation receipts and prepares daily revenue reports for the Thai Red Cross Treasury.
- Debt Collection Unit:
- Follows up on outstanding cash and credit debt and negotiates for repayment.
- Analyzes aging reports and handles cases of contract breaches.
- Prepares bad debt write-offs and closes inpatient debt obligations.
- Financial Analysis Unit:
- Analyzes health insurance policies and guidelines.
- Prepares compensation statements for medical services and develops quality improvements within the Finance Division.
- Administrative Unit:
- Manages official correspondence, staffing, asset management, and receipt processing.
